Santa Calling Support

We usually reply within 2 days, faster in December.

Getting started

How do I open the grown-ups area?

Tap the gear on the home screen and answer the grown-ups question (a short sum). This keeps purchases, ads and settings away from little fingers.

Santa can't hear my child

Check that microphone access is on in Settings → Santa Calling. Use the call in a quiet room, with the phone held normally or on speaker, and make sure no other app is using the microphone.

"Santa is busy right now"

The North Pole is very popular in the evenings. Wait a few minutes and try again; no time is used for calls that don't connect.

Call time and purchases

How much time do I have?

See Grown-ups → Time with Santa. Time is counted by the second, only while a call is connected.

I reinstalled the app and lost my time

Open Get more time and tap Restore Purchases. Time earned from ads and the free trial cannot be restored.

Does the Season Pass renew?

No. It is a one-time purchase that ends on 2027-01-06 and never charges you again.

Refunds

Refunds are handled by Apple at reportaproblem.apple.com.

Safety and privacy

Is Santa a real person?

No. Santa is a character voiced by AI. Read more in our Terms.

Are calls recorded?

No. Your child's details and call recaps stay on your device. See our Privacy Policy.

Santa said something I didn't like

Open Grown-ups → Call recaps and tap Report this call. Our team reviews every report and uses it to improve Santa's safety rules.

How do I delete our data?

Use Grown-ups → Delete all data to remove children and recaps from the device. To also delete your anonymous account records on our server, email us your Support ID.